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West Corporation to Acquire Holly Connects; Purchase to Create a Single Source forPremium Hosted and On-Premise IVR Deployment Options

Wednesday, 12 May 2010
West Corporation to Acquire Holly Connects; Purchase to Create a Single Source forPremium Hosted and On-Premise IVR Deployment Options

OMAHA, Neb. , May 13, 2010 - West Corporation, a leading provider of technology-driven, voice-oriented solutions, todayannounced that it has entered into an agreement to acquire Holly Connects, a premier provider of carrier-grade voice platforms.

Holly Connects is headquartered in Boston with offices in London and Sydney , where the company was founded in 2000.Growing and profitable, the company pioneered the use of SIP signaling, VoIP telephony, speech recognition technology andthe VoiceXML standard in platform infrastructure for caller self-service. Today's Holly Voice Platform uniquely provides the highcapacity, solid reliability and extensive multitenancy required by the most complex installations. Holly products are deployed byhosting providers, telecommunications carriers and large enterprises worldwide, including West Interactive.

"Working with Holly Connects for several years, we have been extremely impressed by the performance of their products anddedication of their staff," said Pam Mortenson, President of West Interactive. "We view this acquisition as a superb opportunityto complement our current product and services portfolio, allowing West to address a broader market."

Holly will become part of West's Communications Services segment and will continue to sell its products and services to hostingproviders, telecommunications and enterprise clients. West expects closing to occur in the second quarter of 2010 and doesnot expect results from Holly to have a material impact to its 2010 financial results.

"Many of our hosting clients and prospects have expressed an interest in having West Interactive manage additional, onpremisecall traffic and applications to complement our hosting offering," said Steve Stangl, President of West's Communications Services operating segment. "Offering them the same Holly Voice Platform software used in our hostedservices permits a seamless blending of operations and a natural extension of our professional services."

"Holly Connects values customer service as the essential element in our corporate culture," said Lance Berks, CEO of HollyConnects. "We are pleased to be joining an organization that shares our commitment to client and staff satisfaction, and thatcan provide the resources needed to accelerate our strategy for growth in North America ."

About West Corporation
West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range ofcommunications and infrastructure management solutions that help them manage or support critical communications. West'scustomer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable,high-quality services. West also provides mission-critical services, such as public safety and emergency communications.Founded in 1986 and headquartered in Omaha, Nebraska , West serves Fortune 1000 companies and other clients in a varietyof industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales andoperations in the , , Europe, the Middle East, Asia Pacific and Latin America . For more information onWest Corporation, please call 1-800-841-9000 or visit

About Holly Connects
Holly Connects is the fresh voice in voice platforms, delivering software for powerful yet cost-effective call handling totelecommunications carriers, hosted service providers, and large enterprises worldwide. Holly's award-winning products providea reliable foundation for delivering exceptional customer service by telephone. For more information please visit

Forward-Looking Statements
This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as "may,""should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "intends," "continue" or similar terminology. Thesestatements reflect only West's current expectations and are not guarantees of future performance or results. These statements are subjectto risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. Theserisks and uncertainties include, but are not limited to, the effects of global economic trends on the businesses of West's clients;competition in West's highly competitive industries; West's ability to keep pace with its clients' needs for rapid technological change andsystems availability; the loss, financial difficulties or bankruptcy of any key clients; the non-exclusive nature of West's client contracts andthe absence of revenue commitments; increases in the cost of voice and data services or significant interruptions in these services; thecost of pending and future litigation; extensive regulation affecting many of West's businesses; security and privacy breaches of thesystems West uses to protect personal data; West's ability to protect its proprietary information or technology; the cost of defending Westagainst intellectual property infringement claims; service interruptions to West's data and operation centers; West's ability to retain keypersonnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; the political, economic andother conditions in the countries where West operates; and West's ability to complete future acquisitions and integrate or achieve theobjectives of its recent and future acquisitions. West is also subject to other risk factors described in documents filed by the company withthe Securities and Exchange Commission.

These forward-looking statements speak only as of the date on which the statements were made. West undertakes no obligation to updateor revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extentrequired by applicable law.

West Corporation

11808 Miracle Hills Drive
Omaha, NE 68154

Media Contact:
Mack McKenzie